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STORE POLICY

Customer Care

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A. Product Safety

 

We prioritize safety. All toys sold on our Site meet or exceed applicable safety standards (e.g., [mention specific standard if applicable, e.g., ASTM F963 in the US]).

  • Age Grading: Products are labeled with recommended age ranges. It is the responsibility of the purchasing adult to ensure the toy is appropriate for the child and to supervise play.

  • Warnings: Please carefully read all warning labels, choking hazard information, and instructions included with the product.

 

B. Availability and Pricing

 

  • Stock: Product availability is subject to change. If an item you ordered is suddenly out of stock, we will notify you immediately and offer a full refund or an alternative product.

  • Pricing: All prices are listed in [Your Currency, e.g., USD] and are subject to change without prior notice. The price charged will be the price displayed at the time of purchase.

 

2. Shipping Policy

 

 

A. Shipping Destinations

 

We currently ship to [List countries, e.g., the United States and Canada]. If your location is not listed, please contact us before ordering.

 

B. Processing Time

 

  • Orders are typically processed and shipped within [X, e.g., 1-3] business days (Monday through Friday, excluding holidays) after the order is placed.

  • Processing time may increase during peak holiday seasons.

 

C. Shipping Methods and Delivery Estimates

 

We offer the following shipping options:

  • Standard Shipping: [X-Y, e.g., 5-7] business days.

  • Expedited Shipping: [X-Y, e.g., 2-3] business days.

Note: Delivery estimates begin after the processing time. We are not responsible for delays caused by the carrier or customs procedures.

 

D. Shipping Charges

 

Shipping charges are calculated at checkout based on the weight of the items, the shipping method selected, and the destination address.

  • Free Shipping: We offer free Standard Shipping on orders over [Minimum Order Value, e.g., $75].

 

E. Tracking and Risk of Loss

 

  • A tracking number will be emailed to you as soon as your order ships.

  • The risk of loss for items purchased passes to you upon our delivery to the carrier. We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for the order. Please ensure your delivery location is secure.

 

3. Returns, Exchanges, and Refunds Policy

 

We want you to be completely satisfied with your purchase.

 

A. Eligibility Window

 

You have [X, e.g., 30] days from the date of delivery to return an item for a refund or exchange.

 

B. Return Condition

 

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it.

  • It must be in the original packaging, with all tags and protective materials intact.

  • Opened or used items are generally not eligible for return unless defective or damaged upon arrival.

 

C. Non-Returnable Items

 

The following items cannot be returned:

  • Gift cards.

  • Items marked as "Final Sale."

  • Personalized or customized items.

 

D. How to Initiate a Return

 

  1. Contact Us: Email us at mg.scoopssurprise@gmail.com with your order number and the reason for the return.

  2. Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back. Returns sent without an RMA number may be delayed or refused.

  3. Shipping: You are responsible for the cost of return shipping unless the item is defective or an error occurred on our part. We recommend using a trackable shipping service.

 

E. Refunds

 

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X, e.g., 7-10] business days.

  • Shipping costs are non-refundable.

 

F. Exchanges

 

If you need to exchange an item (e.g., for a different color or size, if applicable), please follow the return process for the original item and place a new order for the desired item.

 

4. Damaged or Defective Items

 

If an item is damaged or defective upon arrival:

  1. Please contact us immediately (within [X, e.g., 72 hours] of delivery) at mg.scoopssurprise@gmail.com.

  2. Include your order number and clear photographic evidence of the damage or defect.

  3. We will assess the damage and, at our discretion, arrange for a replacement to be shipped to you or issue a full refund, including original shipping costs.

 

5. Contact Us

 

If you have any questions about this Customer Policy, your order, or any of our products, please contact us:

  • Email: [Your Customer Service Email Address]

  • Phone: [Your Customer Service Phone Number]

  • Business Hours: [e.g., Monday – Friday, 9:00 AM – 5:00 PM EST]

Next Steps:

  1. Fill in all bracketed placeholders with your specific store information, costs, and timelines.

  2. Review the sections on Shipping and Returns to ensure they align exactly with your operational capabilities (e.g., your actual return window, free shipping thresholds, and refund processing time).

  3. Cross-Reference: Ensure this policy is consistent with your Terms of Service and Privacy Policy.

Privacy & Safety

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1. Store Privacy Policy (Data Handling)

 

 

A. Our Commitment to Children's Privacy (COPPA Compliance)

 

This website is directed to and intended for adults (parents and legal guardians) for the purpose of purchasing products for children.

  • We do not knowingly solicit or collect personal information directly from children under the age of 13 through our Site.

  • If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information immediately.

  • If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [Your Dedicated Privacy Email] so we can remove the data.

 

B. Information We Collect (From Adults)

 

We collect information necessary to complete your transactions and provide customer service:

  1. Directly Provided Information: Your name, email address, shipping and billing addresses, phone number, and account login credentials.

  2. Transaction Information: Details necessary to process your purchase, including payment information (handled securely by our third-party payment processor, [e.g., Shopify Payments, Stripe]—we do not store full credit card numbers).

  3. Automatically Collected Information: Usage data (IP address, browser type, pages viewed, time spent on site) collected via cookies and similar tracking technologies to improve the site and prevent fraud.

 

C. How We Use and Share Your Information

 

Your information is used to:

  • Fulfill Orders: Process payments, ship products, and manage returns.

  • Communicate: Send order updates, respond to customer service inquiries, and send marketing emails (if you opt-in).

  • Security: Screen transactions for risk and fraud.

  • Improve Service: Analyze site usage to enhance our product offerings and website functionality.

We share data with trusted third parties only to perform services on our behalf, such as payment processors, shipping carriers, and marketing/analytics providers.

 

D. Your Rights

 

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails. Depending on your location, you may also have the right to access, correct, or request deletion of the personal data we hold about you. Please contact us at mg.scoopssurprise@gmail.com to exercise these rights.

 

2. Product Safety Policy

 

We are committed to offering high-quality, safe toys. However, the ultimate responsibility for safe use rests with the user (the adult purchaser).

 

A. Product Sourcing and Standards

 

  • We strive to source toys that meet established safety standards, including, where applicable, those set by the U.S. Consumer Product Safety Commission (CPSC), ASTM International (F963), and other relevant international standards.

  • All products sold are intended for children only in the appropriate age range as specified on the product packaging and our website.

 

B. Purchaser Responsibility and Supervision

 

By purchasing toys from our Site, you (the adult purchaser) acknowledge and agree to the following:

  1. Age Grading: You will only purchase and provide toys appropriate for the child's age, ability, and maturity level as indicated on the product packaging. Age recommendations are not suggestions; they are safety requirements.

  2. Adult Supervision: Toys should only be used under constant and appropriate adult supervision. Toys with small parts, cords, or those that require assembly (e.g., ride-ons, playsets) must be used with extra caution.

  3. Inspection and Maintenance: You are responsible for inspecting toys regularly for damage (e.g., loose parts, sharp edges, broken components). Do not allow a child to use a damaged toy.

  4. Choking Hazard: You are aware that many toys, especially those for children over the age of three, contain small parts and pose a choking hazard to children under three.

 

C. Manufacturer Recalls and Warnings

 

  • We rely on manufacturers for product safety and testing data.

  • In the event of a product recall announced by the CPSC or a manufacturer, we will make reasonable efforts to notify affected customers based on available purchase history.

  • It is the purchaser's responsibility to monitor CPSC recall notices and heed all product warnings and instructions provided by the manufacturer.

 

D. Limitation of Liability

 

Mg kids scoops surprise acts as a retailer and is not the manufacturer of the toys we sell.

  • We are not responsible for any damage, injury, or loss arising from the assembly, misuse, improper supervision, or defect in the products sold on this Site.

  • Liability for product defects and warnings rests with the original manufacturer.

 

3. Policy Changes and Contact

 

We may update this combined policy periodically. We encourage you to review it regularly.

If you have any questions or concerns regarding this Privacy and Safety Policy, please contact us:

⚠️ Crucial Next Steps for Legal Compliance:

  1. Fill in all bracketed information.

  2. Consult an attorney to ensure the language, especially the liability waiver and COPPA statements, is legally sound for your specific jurisdiction and business structure.

  3. Prominently feature this policy on your website (usually linked in the footer) so it is easily accessible to all visitors.

Wholesale Inquiries

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1. Company Information

Please provide the foundational details of your business:

  1. Legal Company Name:

  2. Trade Name (DBA, if different):

  3. Website Address:

  4. Physical Store Address(es) (if applicable):

  5. Type of Business: (e.g., Brick-and-Mortar Retailer, Online-Only E-commerce, Museum Gift Shop, Specialty Subscription Box)

  6. Year Business was Established:

  7. State Resale Certificate Number / VAT ID: (This is crucial for tax exemption.)

2. Primary Contact Details

Please provide the details for the main person we should correspond with regarding wholesale orders:

  1. Contact Name:

  2. Title/Role:

  3. Email Address:

  4. Phone Number:

3. Sales & Marketing Overview

Help us understand your market and customer base:

  1. How did you hear about Mg kids scoops surprise?

  2. What other brands or products do you currently carry? (List 3-5 major brands.)

  3. Which of our products are you most interested in ordering?

  4. Where do you plan to sell our products? (Be specific: In-store, your own website, third-party marketplaces like Amazon, etc.)

  5. Please describe your target customer: (e.g., Parents of toddlers aged 1-3, educators, gift-givers seeking sustainable products.)

4. Initial Order Intent

Provide an estimate of your ordering volume:

  1. What is your estimated opening order amount (USD)? (e.g., $14.99)

  2. What is your estimated reorder frequency and size?

What Happens Next?

Once we receive your completed inquiry, our wholesale team will review the information. You can expect a response within 3-5 business days.

If your business is a good fit, we will send you our detailed wholesale terms and conditions, price list, and a link to our online ordering portal.

We look forward to the possibility of collaborating with you!

Mg kids scoops surprise Where imagination begins.

Payment Methods
Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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